• Requires in-depth conceptual and practical knowledge to undertake specified tasks as directed.• Solves problems of moderate complexity independently, with minimal guidance required.• Performs a range of assignments related to own discipline within Marketing.• Works within prescribed guidelines or policies in analyzing situations, and may act as a resource for less experienced colleagues
• Support the execution of all marketing campaigns, advertising and promotional activities for SPL and other related marketing activities.• Ensuring the use of the most effective marketing communication tools in order to create consumer awareness and demand, strengthen market penetration and achieve sales target. • Execute marketing campaigns, advertising and promotional activities for SPL and ensure using the most effective marketing communication tools. • Recommend new marketing channels based on product needs and market trends.• Assist in monitoring the results of marketing campaigns and make whatever changes may be required to improve performance
Support the development of key performance management measures to determine the competencies and skills required for all SPL’s units, ensuring the development of KPI framework for the concerned departments being graded from the general KPIs of the organization.
Develop SPL’s performance management system frameworks on a large scale in order to ensure that the performance of each employee is fairly and effectively measured as required in accordance with the approved principles and standards.
Follow up on the identification and update of KPIs in coordination with the concerned departments at SPL to ensure alignment with the available capabilities and competencies and that they can be implemented in accordance with the established principles and standards.
Run the implementation of performance evaluation and contribute to following up the compliance by all administrative units to their respective governing principles and rules in order to provide accurate data and statistics that support the development of organization performance at the levels of administrative units and individuals.
Support the review of performance management results to identify the strengths and development areas of employees and enable fair and effective practices of performance management for the same.
Provide the Talent Development Management with performance evaluation results to be used in the identification of training needs and support the same to develop progression and succession plans
Team Supervision:
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
- Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
Budgeting and Financial Performance:
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures:
- Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement:
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence:
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
Reporting:
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
Job Specific Accountabilities:
Monitor the management of Reward strategy in line with global best practices to manage internal equity, market competitiveness and overall employee satisfaction and performance.
Manage all aspects related to bonus structure design, merit increase, and salary reviews ensuring proper linkage to performance, to establish fairness, consistency, and pay-for-performance mentality across the organization.
Manage the creation and development of the holistic compensation philosophy to attract, motivate and retain the top performers at SPL.
Manage the design and implementation of initiatives policies related to the holistic compensation philosophy through compensation programs in order to better motivate employees for incentives and compensations provided for effective performance.
Supervise the preparation of studies on performance, incentives and compensation and link the same to the results of employee evaluation in accordance with the established principles and standards.
Communicate and coordinate with business leaders and HC stakeholders to align compensation programs with annual and mid-year audits and promotion programs by HC client sectors, as appropriate.
- Maintain an effectivecustomer relationship management and engagement to advising the clients on the right tools, services to enable further growth of accounts and revenues.
- Collaboratewith Product Marketing to define and execute the go-to-market strategy & messaging, helping them understand the product positioning, key benefits, and target.
- Manage analyzing consumer needs and identify/prioritize problems and new opportunities. Stay connected with how our product is evolving and evolve our outbound marketing agenda and strategy to align.
- Conduct impactful testing agenda and measurement plan in place to ensure continued improvement of marketing programs.
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
- Work closely with the commercial team especially with the marketing to prepare the product launching through preparing the packaging and pricing.
- Expand existing portfolio of clients for government accounts by understanding their needs and continuously proposing solutions that meet them.
- Approach potential customers to acquire new clients
- Establish strong relationships in order to maximize sales growth and opportunities.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Achieve the defined sales targets quarterly in order to meet Sales annual target of SPL.
- Resolving customer queries and providing support for development of sales strategies.
- Develop strong internal cross functional relationship to serve, solve and manage complaints and client pain areas.
Design and prioritize internal audits for finance & treasury functions, aligned with leadership and overall company goals.
Conduct on-site examinations and approve audit materials for specific financial areas.
Develop best practices to address audit findings and improve financial controls to enhance Controls & Mitigate Risks
Conduct comprehensive financial audits and monitor adherence to approved procedures.
Work with stakeholders to refine procedures, mitigate risks, and strengthen financial practices.
Prepare financial audit reports (monthly/quarterly/annual) and deliver key information for management decisions.
• Requires in-depth conceptual and practical knowledge to undertake specified tasks as directed.• Solves problems of moderate complexity independently, with minimal guidance required. • Performs a range of assignments related to own discipline within the Corporate Sales.• Works within prescribed guidelines or policies in analyzing situations, and may act as a resource for less experienced colleagues.
• Responsible for carrying corporate account management responsibility for a range of SPL products and services.• Responsible for resolving customer queries and providing support for development of sales strategies.
- Require willingness and ability to undertake specified tasks as directed.
- Perform different tasks, process routine documents and maintain day to day activities..
- Performs routine assignments based on existing policies and procedures of the function.
- Receives instruction, guidance and direction from more senior level roles.
- Support in developing roadmap for the segment propositions in alignment with Consumer strategy.
- Contribute to the development and design of different acquisition and revenues offers, promotions, products and services for National Address products; end to end from start to end including but not limited to concept proposal, business case, concept document, communication brief, …etc.
- Assist in identifying improvement potential in National Address products offering including refinement of products and solutions design and specification to fit the targeted segments and market dynamics.
- Analyze and validate products and pricing with sales and partners.
- Liaise with marketing and sales to support sales activities for strategic deals to develop and manage partnerships plans.
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- Implement post product launch activities including, expand the offering market by targeted new industries and define the potential opportunities.
- Spearhead the creation, establishment, and continuous improvement of IT governance frameworks, policies, and procedures to ensure compliance with applicable regulatory and legal requirements.
- Collaborate with senior leadership and cross-functional teams to define and refine governance practices, ensuring alignment with global standards and regulatory obligations.
- Provide expert guidance and support to ensure that all IT products and applications meet regulatory and compliance standards throughout the development lifecycle.
- Work closely with product development teams to integrate compliance requirements into design, development, and deployment phases, ensuring seamless and proactive adherence to standards. Play a key role in assisting IT stakeholders and leadership to define the long-term IT strategy, including information architecture, technology direction, and system integrations.
- Provide high-level expertise on emerging technologies and trends, advising senior management on their potential impact and alignment with business objectives.
- Prepare and present detailed reports and strategic recommendations to senior leadership, ensuring clear communication of IT initiatives and their alignment with regulatory, operational, and security requirements. Take the lead in supervising the IT change control process to ensure all changes to IT systems, platforms, and infrastructure are properly documented, tested, and implemented in compliance with global best practices and regulatory standards.
- Ensure that the change control process effectively minimizes risk, disruption, and non-compliance, maintaining system integrity and stability during changes to production environments. Lead the identification, assessment, and mitigation of IT risks across systems, platforms, and business processes, providing strategic input on risk management practices and solutions.
- Conduct comprehensive risk assessments and audits, evaluating the potential impact of identified risks on the organization’s operations, security, and regulatory compliance.
- Develop and recommend corrective action plans to address risk areas, and collaborate with relevant stakeholders to ensure timely resolution and mitigation of potential vulnerabilities
- Support the development and implementation of Quality Assurance plans, including the definition of key objectives, policies, procedures, standards, and guidelines for monitoring, reporting, and correcting problems to establish a quality driven culture within all technology platforms in SPL.
- Participate in the development of SPL’s IT service management processes, including Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring alignment to corporate guidelines, and ensuring collaboration within all IT entities and with business functions across SPL.
- Support the development of methodology and systems to ensure effective data intelligence management to support organizational operations and assure quality and integrity of data across SPL.
- Review cycle and recommend enhancements to policy and procedures related to IT operations management and lead the implementation of procedures and controls covering all areas of IT operations management and administration activity to ensure adherence and effective implementation.
