Team Supervision:
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
- Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
Budgeting and Financial Performance:
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures:
- Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement:
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence:
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
Reporting:
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
Job Specific Accountabilities:
Monitor the management of Reward strategy in line with global best practices to manage internal equity, market competitiveness and overall employee satisfaction and performance.
Manage all aspects related to bonus structure design, merit increase, and salary reviews ensuring proper linkage to performance, to establish fairness, consistency, and pay-for-performance mentality across the organization.
Manage the creation and development of the holistic compensation philosophy to attract, motivate and retain the top performers at SPL.
Manage the design and implementation of initiatives policies related to the holistic compensation philosophy through compensation programs in order to better motivate employees for incentives and compensations provided for effective performance.
Supervise the preparation of studies on performance, incentives and compensation and link the same to the results of employee evaluation in accordance with the established principles and standards.
Communicate and coordinate with business leaders and HC stakeholders to align compensation programs with annual and mid-year audits and promotion programs by HC client sectors, as appropriate.
- Manage operational risk assessments, identify vulnerabilities, and recommend controls.
- Refine Audit Procedures by Collaborating with leadership to improve audit procedures and reduce risks.
- Create a comprehensive operations audit plan aligned with the annual audit.
- Oversee operations audits and ensure support for the internal audit team.
- Work with operational teams to implement audit findings and address risks.
- Communicate Audit Result key findings and recommendations from operations audits for informed decisions
- Manage the evaluation of IT controls in SPL, identifying vulnerabilities and strengthening security.
- Ensure security controls are adequate and protect the organization's data and access.
- Contribute to the creation the IT audit plan, aligning it with SPL's overall audit strategy.
- Verify accuracy and completeness of IT audit reports for all programs.
- Identify and recommend solutions for critical security concerns.
- Work with leadership and relevant departments to refine procedures and strengthen IT controls.
- Design and prioritize internal audits for finance & treasury functions, aligned with leadership and overall company goals.
- Conduct on-site examinations and approve audit materials for specific financial areas.
- Develop best practices to address audit findings and improve financial controls to enhance Controls & Mitigate Risks.
- Conduct comprehensive financial audits and monitor adherence to approved procedures.
- Work with stakeholders to refine procedures, mitigate risks, and strengthen financial practices.
- Prepare financial audit reports (monthly/quarterly/annual) and deliver key information for management decisions.
- Manage the effective achievement of assigned objectives through the leadership of the Enterprise Risk Management department by setting of individual objectives, managing performance, developing, and motivating staff to maximise sectional performance
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
- versee the development, implementation and continuous review of SP’s enterprise risk management framework in order to ensure appropriate risk assessment, monitoring and evaluation
- Oversee risk assessments and review of new and portfolio investments in line with SP’s enterprise risk management framework
- Follow up the day-to-day operations of the International Product Management function, providing expertise, encouraging and ensuring teamwork, aligning work processes in order to achieve high performance standards and meet established targets, objectives and employee engagement in a motivated work environment.
- Support the goals and objectives for the International Product Management teams of each area according to the market conditions in order to ensure the execution of the International Product Managements function’s growth strategy.
- ESupport expanding existing portfolio of clients for marketing accounts by understanding their needs and continuously proposing solutions that meet Product Management strategy.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Create strong relationships in order to maximize marketing growth and opportunities.
- Achieve the defined marketing targets quarterly in order to meet marketing annual target of SPL.
- Develop strong internal cross functional relationship to serve, solve and manage International Product Management areas
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risk.
Generic Accountabilities:
Strategic Contribution
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
- Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
- Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
- Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
- Develop internal market insight tools and capabilities not relying only on agency services
- Provide insight on new opportunities to target from local and global market research.
- Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.
- Follow up the day-to-day operations of the International Product Management function, providing expertise, encouraging and ensuring teamwork, aligning work processes in order to achieve high performance standards and meet established targets, objectives and employee engagement in a motivated work environment.
- Support the goals and objectives for the International Product Management teams of each area according to the market conditions in order to ensure the execution of the International Product Managements function’s growth strategy.
- ESupport expanding existing portfolio of clients for marketing accounts by understanding their needs and continuously proposing solutions that meet Product Management strategy.
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.
- Create strong relationships in order to maximize marketing growth and opportunities.
- Achieve the defined marketing targets quarterly in order to meet marketing annual target of SPL.
- Develop strong internal cross functional relationship to serve, solve and manage International Product Management areas
- Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risk.
Require willingness and ability to undertake specified tasks as directed.
Perform different tasks, process routine documents and maintain day to day activities..
Performs routine assignments based on existing policies and procedures of the function.
Receives instruction, guidance and direction from more senior level roles.
Participate in reviewing performance results and provide recommendations in for continuous improvement.
Help in the implementation of Operations department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Work closely with Operations support team to provide analysis reports (KPIs) in collaboration with the site and regional managers.
Assist in conducting studies to ensure quality in performance to increase efficiency and align activities with business objectives.
- analyze all security procedures of SPL to defend against security breaches and actively isolate and mitigate security risks.
- Monitor and control information system security operations to ensure they meet and exceed the service levels agreed with users and conform to relevant technical and security standards.
- Identify fraudulent activities related to information systems, conducting necessary investigations and report findings in order to take appropriate and timely actions.
- Categorize incidents and implement corresponding escalation procedures, Communicate and coordinate incident response efforts.
- Conduct in-depth security testing for periodic assessment of controls and work proactively on emerging security threat trends/topics in order to explore the right technical defense/remedy.
